“Have A Nice Day”

London, UK

After I had decided to purchase an iron for the princely sum of £22.00, the young sales assistant at a very well known firm beginning with an “A” asked me in a surly manner “would you like a three-year extended warranty insurance cover?” I replied, “how much?” The answer was several pounds more than the item was worth. I kindly added, “not much point really is there?” I found the mealy-mouthed, semi-apologetic way in which asked the question quite sad. It was as if he was embarrassed to ask the question in the first place – and so he should for such a low-cost item! He then had the temerity to say “have a nice day” in his terrible Estuary English accent.
I really do despair sometimes at the level of customer service in our retail stores.

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Customer Service (One)

Customer Service (Two)

Customer Service (Three)

Tags: Customer Service