London, UK
There’s an old saying, “manners cost nothing”. Earlier today, I was trying to get through to a Financial Director of a company in the travel business. Since I last called them, there’s been a change of telephone number. After trying four diferent numbers, I finally got through to someone – I made a mild complaint about the time I had wasted only to hear “do you want me to help, or shall I put the phone down on you”? He reluctantly mentioned the number I ought to call. Luckily for him, I wasn’t a prospective customer. Staff should always be very careful about how their telephone manner. Can you be sure that your employees are saying the right things, every time?
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