Jeremy Jacobs

London, Uk

Are you a tiger or a pussycat when it comes to handling customer objections whilst cold calling?
Another in the list of customer favourites is “we used to have a Firrips 5600″ or whatever. The customer’s intonation may suggest that it wasn’t a happy experience. Your job as salespeople is to convince “Mr Prospect” that your new Firrips 5900 product is better and significantly more reliable than the “5600″. So when you hear those dreaded words try this as a response:
“I realise that Mr Jones, that is why I want you to hear about our latest developments which are proving very successful in other firms of solicitors”.

For more cold calling tips download my free guide at the Training page.

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Tags: cold-calling tips

This entry was posted on Friday, July 23rd, 2010 at 8:30 pm and is filed under 2010, Business Development, cold calling. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.