You’re Snow Good Eurostar

London, UK

Upon opening my Inbox a bit earlier, I find this had arrived from Eurostar:

A Christmas present to remember from £69

Don’t traipse around the shops for days to find that perfect gift. Treat your special someone to an escape with these wonderful winter offers to the continent. Whether it’s a stylish start to 2010 à Paris or a post-Christmas break en Brussels, Eurostar has the perfect present for your nearest and dearest – an experience they’ll never forget. Find out when you can book for £69.

“an experience they’ll never forget” – an unfortunate piece of copy to say the least in the light of the awful problems difficulties 2000 Eurostar passengers had to endure last night. Was it a case of incompetence or the wrong type of snow?

One can’t blame Eurostar for the “severe weather” or electrical power problems but should the train operator have done more for their paying passengers? These reports (A) (B) and (C) suggest they ought to communicate a little better.

UPDATE

Snow Latest:

“First and foremost we are very, very sorry”
Richard Brown
Eurostar Chief Executive

So what are you going to about it Mr Brown?