Archive for October, 2009

The Sound Of Success

Thursday, October 29th, 2009

London, UK

Quite a number of people tuned in last night to the “Sound Of Success”, here’s what Richard White wrote up earlier today:

A big thank you to Jeremy Jacobs for joining me on the web-cast last night, talking about ‘The Sound of Success’. The issue behind the web-cast was that when our first contact with a prospect is via the telephone then the first impression formed is almost entirely affected by our voice. A first encounter may be a cold call or it maybe that we are responding to an enquiry or a referral. It’s not just what we say, but especially how we say it.

Jeremy’s message was that we should consider working on our voice to maximise our chances of making a good first impression. He was not suggesting we should lose our accent or all sound like a Radio 4 news presenter! What we was saying is that with a little practice we can improve the clarity, tone, and modulation of our voice so that it is more pleasant to listen to. It all starts with becoming more conscious about how we are sounding, combined with practice, practice, practice!

Read the rest of Richard’s blog post about the Sound of Success

lesson

How To Attract More Customers By Phone

Sunday, October 25th, 2009

London, UK

Just a reminder that the Teleseminar called the “Sound of Success” will be broadcast this Wednesday evening at 6.30pm GMT. Details can be found by clicking on this teleseminar link. This is a free teleseminar and is aimed at those who want to improve their call-to-appointment ratio when cold-calling.

phone

Radio Announcers

Saturday, October 24th, 2009

London, UK

Earlier this year, I posted a piece on my corporate presenter site about the film the “Battle of Britain” which was released in 1969. One of the most memorable highlights of the film came right at the beginning. It’s the voice-over, presumably one of the war-time BBC announcers, Frank Philllips or Alvar Liddell. Both had wonderful rich, deep broadcasting voices.

Here’s that post:

During the early part of 1969, the blockbuster, “The Battle Of Britain” starring Michael Caine, was filmed in part over the Margate/Ramsgate area. Here’s the opening credits and an amusing piece a few minutes in:

It was amazing to see Heinkel’s and Dornier’s in the skies above East Kent on the Spring of 1969. Then a young schoolboy, I was taken to the cinema later that year at Dreamland, Margate (near to R.A.F. Manston) to see the film. Still have the special R.A.F. Manston history booklet as issued that evening.

Next Week’s Teleseminar

Saturday, October 24th, 2009

In association with Richard White (The Accidental Salesman) there’s going to be a teleseminar next Wednesday evening. It’s called the Sound of Success and is about how using your voice can help when cold calling or answering customer enquiries.

Go to this teleseminar webpage next Wednesday, October 28th at 6.30pm GMT

Sell, sell, sell

Thursday, October 22nd, 2009

London, UK

This is a post from 2006. It was posted on my other site, Corporate Presenter. Those sales fundamentals, which are highlighted and normally discussed in a sales appointment, will feature at my Central London Cold-Calling event next month. Getting commitment on the telephone by way of cold-calling, can be regarding as the first step on the “getting to yes” ladder.

Thursday, August 31, 2006
Times change, (sales) values don’t……………………

Just came across a piece of A4 paper with some comments penned by my first sales manager, Tony Butler. Tony was one of the best in the photocopier business and a thoroughly decent man too.

This is all about getting that order.

1. Did I commit him to performance of the machine?

2. Did I commit him to cost of machine?

3. Did I ask for the order?

4. If I did not get the order – did I commit him to when I will get the order?

Business Networking In London

Tuesday, October 20th, 2009

London, UK

Attended a business breakfast group this morning run by Bernie J. Mitchell of BOB Networking. I’m grateful to Bernie invited me along as it gave me an opportunity to discuss cold-calling, business development and account management, all of which necessitates dialling plenty of business telephone numbers! The discussion this morning also touched on whether business owners should consider outsourcing tele-marketing or keeping that activity in-house. One firm said they use both methods. Whichever preference suits your business best, its of paramount importance that your cold-calling gives you tangible results.

In my experience, there are two areas that tend to be overlooked in cold-calling for business and those are:

1. Attitude and enthusiasm towards cold-calling, and

2. Correct use of the voice.

For Tips on Cold Calling, please download the PDF and visit my Training and Testimonials pages.
The next cold-calling workshop is being held in Central London on November 17th. See details above.

At this morning’s meeting were a number of business people from the King’s Cross and Clerkenwell areas of London. Apart from accountants, HR professionals and a printer, there was a “passion coach” in attendance! Find out more about “Business Over Breakfast” with Bernie Mitchell on 020 7099 3057

Sporting Success

Monday, October 19th, 2009

London, UK

Just the other week, I highlighted the reporting frailties of BBC sports reporter and presenter, Jake Humphrey. He, like the many of us watching or listening to the BBC yesterday, would have been thrilled by Britain’s Jenson Button who captured the F1 title at Interlagos. His closest rival, Rubens Barrichello could only finish 8th in an exciting race and Australia’s Mark Webber was the race winner. For the early part of the race I tuned into BBC Radio 5 Live and listened to David Croft, who in my opinion is an outstanding radio presenter and broadcaster.

George Clooney in London

Friday, October 16th, 2009

London, UK

George Clooney looked the business at The Times BFI 53rd London Film Festival on Wednesday evening. He was in Leicester Square for the World Premiere of Fantastic Mr Fox which also stars Bill Murray and Meryl Streep. My colleague on the LSQ TV fan-cam was there to capture George:

Shaa Wasmund on Breakfast TV

Thursday, October 15th, 2009

London, UK

Shaa Wasmund spoke at Successful Selling and the Conservative Party Conference earlier this month. This morning on GMTV, entrepreneur Shaa, was interviewed about employment prospects for young people.

Shaa Wasmund

Listen to the interview with Shaa

Tips On Cold Calling

Tuesday, October 13th, 2009

London, UK

Last year, the public speaker and comedy writer Nick R Thomas was one of the attendees at a Communicate With Clarity cold-calling seminar. Here’s an extract of what he wrote about the event:

A decade ago, I bought a book entitled Go It Alone: The Streetwise Secrets of Self Employment by Geoff Burch. I could see immediately that it was unlike other business guides in its humorous, no-nonsense approach.

Years later, it helped me out of a difficult situation when I was asked to deliver a speech at a civic function – but not in my home town. I had a few anecdotes but not enough for me to feel that I had a rounded speech. I was actually on my way to the venue when it occurred to me that the town had the word ‘time’ in its tourism slogan and I remembered a great metaphor concerning time which was quoted by Geoff Burch in that book. I linked the two together in my speech (quoting the source, of course) and the whole thing worked much better. It wasn’t the best I’ve ever given but an audience member came up to me afterwards and said how well it dovetailed together so thank you, Geoff!

In the autumn of 2008, Geoff Burch presented an eight-part BBC2 series, All Over The Shop, in which he visited failing small retailers and suggested ways for them to turn their businesses around. Most were sensible enough to follow his advice (although, for some reason, those in the West Country seemed to be the most resistant!) I really enjoyed the programmes.

So when I learned that this business guru and author was to be the guest speaker at the Communicate with Clarity seminar run by Jeremy Jacobs at Barnet Football Club in December, that was one more reason to jump at the chance to attend!

He arrived well before he was due to speak and took part in the group exercises set by Jeremy during the first part of the seminar. It is always a good idea for guest speakers at training days to take part in other activities besides their own presentation – it makes you more memorable. When I have spoken at training days, for example, for the Home Office and Siemens, I have joined in with activities before/after my own time slot.

Public Speaking Tip #271: If you are speaking during a training seminar, try to participate in other exercises during the day. You will make more of an impact overall.Of course, if you can do this before you speak, you will also gain some valuable insights into at least some of your audience.

Geoff spoke for around 50 minutes and was funny and inspiring. He is a great storyteller and very good at accents. He took questions and continued what Jeremy had done in the first part of the session: taking much of that fear and mystique out of cold calling. There were also points where he deferred to Jeremy who had a long and successful career in sales before his TV, radio and speaking career.

You rarely get the chance to hear a well-known speaker when they have a TV series that is currently running and they are able to say ‘If you watch tonight’s edition, you will notice…’ but this was the case here and it gave extra relevance to Geoff’s excellent presentation.

Afterwards, he stayed to chat to everyone (I told him how his book had helped with my speech that time and he signed my copy) and his books sold well to other audience members.

This was a great seminar, inspiring, entertaining, well-attended, expertly-run and backed up by some excellent written materials to take away. I know Jeremy Jacobs plans to run more of these events and I can thoroughly recommend them to anyone in business/sales. You may also be very pleasantly surprised at the cost!

Afterwards, I shared a Tube journey back to the West End with Steve Beer, Jeremy’s cameraman from Leicester Square TV, who had some fascinating stories.

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