Communicate With Clarity

You’re Snow Good Eurostar

Saturday, December 19th, 2009

London, UK

Upon opening my Inbox a bit earlier, I find this had arrived from Eurostar:

A Christmas present to remember from £69

Don’t traipse around the shops for days to find that perfect gift. Treat your special someone to an escape with these wonderful winter offers to the continent. Whether it’s a stylish start to 2010 à Paris or a post-Christmas break en Brussels, Eurostar has the perfect present for your nearest and dearest – an experience they’ll never forget. Find out when you can book for £69.

“an experience they’ll never forget” – an unfortunate piece of copy to say the least in the light of the awful problems difficulties 2000 Eurostar passengers had to endure last night. Was it a case of incompetence or the wrong type of snow?

One can’t blame Eurostar for the “severe weather” or electrical power problems but should the train operator have done more for their paying passengers? These reports (A) (B) and (C) suggest they ought to communicate a little better.

UPDATE

Snow Latest:

“First and foremost we are very, very sorry”
Richard Brown
Eurostar Chief Executive

So what are you going to about it Mr Brown?

First Impressions Don’t Matter Do They

Friday, November 27th, 2009

London, UK

Yesterday evening, I received a cold call at home from a young lady with a shrill voice, who was representing a building firm. Her opening line was possibly the worst I’ve ever heard. I’m paraphrasing slightly but in essence she said “Don’t worry, this is not a sales call”. This was swiftly followed by “are you the home owner”.

Apart from the total lack of rapport, poor vocal tone and a meaningless opening statement, my biggest criticism of the caller is this – THERE IS NOTHING WRONG IN MAKING SALES CALLS! The way this country will lurch out of the current recession is by salespeople (and other professionals) convincing domestic and business customers to buy things. And in many cases this starts with a sales cold-call.

It is high time people got rid of the “get yourself a proper job” attitude towards selling and cold-calling. That belonged in the 1950′s not in 21st century Britain.

Are you an optimist?

Tuesday, November 10th, 2009

London, UK

According to the Times On-Line newspaper this morning Britons are feeling very optimistic about the future. And so they should!
Being an optimist in your chosen field is pivotal to business success. Having a cheery rather than a nervous disposition will help you meet the challenges opportunities ahead as the country moves out of recession and into some sort stability and hopefully, economic growth.
I’ll be touching on this subject next week at my D-I-Y cold-calling workshop in Central London. Overcoming fears and anxieties about cold-calling or gaining new customers, as I sometimes like to call it, is crucial if you’re going to get your point over in a clear, confident and professional manner. It’s really all about making a favourable first impression. And in business, as in life, you rarely get a second chance to impress.

Tips On Telephone Cold Calling

Sunday, November 1st, 2009

London, UK

The cold-calling workshop on the morning of November 17th is coming up fast. You can register above, call 08453 313171 or e-mail events@jeremyjacobs.com
Getting it right on the telephone, like most forms of business communication, is crucial. Get it wrong and you can lose a contract, a customer or even your job! As the old saying goes “you never get a second opportunity to make a first impression”.
At the D-I-Y cold-calling workshop, you’ll learn how to identify your best customers, overcome their objections and generate profitable opportunities for your business.

The Sound Of Success

Thursday, October 29th, 2009

London, UK

Quite a number of people tuned in last night to the “Sound Of Success”, here’s what Richard White wrote up earlier today:

A big thank you to Jeremy Jacobs for joining me on the web-cast last night, talking about ‘The Sound of Success’. The issue behind the web-cast was that when our first contact with a prospect is via the telephone then the first impression formed is almost entirely affected by our voice. A first encounter may be a cold call or it maybe that we are responding to an enquiry or a referral. It’s not just what we say, but especially how we say it.

Jeremy’s message was that we should consider working on our voice to maximise our chances of making a good first impression. He was not suggesting we should lose our accent or all sound like a Radio 4 news presenter! What we was saying is that with a little practice we can improve the clarity, tone, and modulation of our voice so that it is more pleasant to listen to. It all starts with becoming more conscious about how we are sounding, combined with practice, practice, practice!

Read the rest of Richard’s blog post about the Sound of Success

lesson

Business Networking In London

Tuesday, October 20th, 2009

London, UK

Attended a business breakfast group this morning run by Bernie J. Mitchell of BOB Networking. I’m grateful to Bernie invited me along as it gave me an opportunity to discuss cold-calling, business development and account management, all of which necessitates dialling plenty of business telephone numbers! The discussion this morning also touched on whether business owners should consider outsourcing tele-marketing or keeping that activity in-house. One firm said they use both methods. Whichever preference suits your business best, its of paramount importance that your cold-calling gives you tangible results.

In my experience, there are two areas that tend to be overlooked in cold-calling for business and those are:

1. Attitude and enthusiasm towards cold-calling, and

2. Correct use of the voice.

For Tips on Cold Calling, please download the PDF and visit my Training and Testimonials pages.
The next cold-calling workshop is being held in Central London on November 17th. See details above.

At this morning’s meeting were a number of business people from the King’s Cross and Clerkenwell areas of London. Apart from accountants, HR professionals and a printer, there was a “passion coach” in attendance! Find out more about “Business Over Breakfast” with Bernie Mitchell on 020 7099 3057

Tips On Cold Calling

Tuesday, October 13th, 2009

London, UK

Last year, the public speaker and comedy writer Nick R Thomas was one of the attendees at a Communicate With Clarity cold-calling seminar. Here’s an extract of what he wrote about the event:

A decade ago, I bought a book entitled Go It Alone: The Streetwise Secrets of Self Employment by Geoff Burch. I could see immediately that it was unlike other business guides in its humorous, no-nonsense approach.

Years later, it helped me out of a difficult situation when I was asked to deliver a speech at a civic function – but not in my home town. I had a few anecdotes but not enough for me to feel that I had a rounded speech. I was actually on my way to the venue when it occurred to me that the town had the word ‘time’ in its tourism slogan and I remembered a great metaphor concerning time which was quoted by Geoff Burch in that book. I linked the two together in my speech (quoting the source, of course) and the whole thing worked much better. It wasn’t the best I’ve ever given but an audience member came up to me afterwards and said how well it dovetailed together so thank you, Geoff!

In the autumn of 2008, Geoff Burch presented an eight-part BBC2 series, All Over The Shop, in which he visited failing small retailers and suggested ways for them to turn their businesses around. Most were sensible enough to follow his advice (although, for some reason, those in the West Country seemed to be the most resistant!) I really enjoyed the programmes.

So when I learned that this business guru and author was to be the guest speaker at the Communicate with Clarity seminar run by Jeremy Jacobs at Barnet Football Club in December, that was one more reason to jump at the chance to attend!

He arrived well before he was due to speak and took part in the group exercises set by Jeremy during the first part of the seminar. It is always a good idea for guest speakers at training days to take part in other activities besides their own presentation – it makes you more memorable. When I have spoken at training days, for example, for the Home Office and Siemens, I have joined in with activities before/after my own time slot.

Public Speaking Tip #271: If you are speaking during a training seminar, try to participate in other exercises during the day. You will make more of an impact overall.Of course, if you can do this before you speak, you will also gain some valuable insights into at least some of your audience.

Geoff spoke for around 50 minutes and was funny and inspiring. He is a great storyteller and very good at accents. He took questions and continued what Jeremy had done in the first part of the session: taking much of that fear and mystique out of cold calling. There were also points where he deferred to Jeremy who had a long and successful career in sales before his TV, radio and speaking career.

You rarely get the chance to hear a well-known speaker when they have a TV series that is currently running and they are able to say ‘If you watch tonight’s edition, you will notice…’ but this was the case here and it gave extra relevance to Geoff’s excellent presentation.

Afterwards, he stayed to chat to everyone (I told him how his book had helped with my speech that time and he signed my copy) and his books sold well to other audience members.

This was a great seminar, inspiring, entertaining, well-attended, expertly-run and backed up by some excellent written materials to take away. I know Jeremy Jacobs plans to run more of these events and I can thoroughly recommend them to anyone in business/sales. You may also be very pleasantly surprised at the cost!

Afterwards, I shared a Tube journey back to the West End with Steve Beer, Jeremy’s cameraman from Leicester Square TV, who had some fascinating stories.

Talking on Twitter

Saturday, May 23rd, 2009

London, UK

Very shortly, I’ll be undertaking some talks and workshops on the power of social media in business. The benefits of social media communication tools such as Twitter, Facebook and Linked-In for business is the next step for Communicate With Clarity:

Bank Holiday Weekend

Friday, May 22nd, 2009

London, UK

Given the state of the economy, just how many people are going to take advantage of the Bank Holiday and get away? I can’t imagine the M5 and other motorways being jammed full this Bank Holiday weekend. For me it’s a working weekend. Communicate With Clarity workshop tomorrow and a pile of paperwork to do on Sunday!

Geoff Burch on Kent TV

Monday, May 11th, 2009

London, UK

Business guru and speaker, Geoff Burch has popped up on this site a few times in the last couple of years. We worked together at an event in Cheltenham earlier this year and just last month he spoke at a business event in Kent. Here he is being interviewed on Kent TV.

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